Toyota car rentals in Surrey

The overall experience was very good

Ordered a Tesla model Y, but got a car that was smaller, no autopilot, half hp, no supercharging

Car had damage and maintenance issues

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

It was really frustrating that my 25 year old daughter, who lives in my home (easily verifiable, with a look at both of our drivers licenses), couldn't be added as a driver because she chooses not to have a credit card. She probably has a larger savings account than I do, and zero credit card debt, but somehow I was a safer risk than she is. Your staff was fine, the car was fine, picking up and dropping off was fine. What wasn't fine was driving tired because I couldn't add a second driver because she "only" has a debit card.

Car class reserved not available. Agent was incredibly rude.

The staff was very friendly and helpful. I made the reservation for a manual vehicle and called to change to automatic with no issues and then needed to extend the reservation, again with no issues. Very pleasant. Would highly recommend

I like Ace a lot. Good value, good cars. Ive used Ace a bunch in Miami. One of the managers, not particularly nice. On a day when flights were cancelled and a lot of cars in demand, Ace accepted a reservation it could not honor, offering a Camry instead of a Durango for the same price- no discount. I needed a car for 5 passengers, so I passed. Later seeing how difficult it was to get a car, i went back with and was then told there was A 3 DAY MINIMUM WHEN i NEEDED THE CAR FOR JUST 2 DAYS. So it goes. Ended up with a Yukon from Alamo for $30 more.

The whole car rental experience at Ace in Minneapolis was so efficient and even enjoyable!! Every single staff member we interacted with was exceptionally nice. And the car was great, It was an excellent experience all around.

The price quoted on the website was way less than I paid, so that needs to be addressed. I was quoted roughly $300 and paid more than $500.

The car was filthy when we picked it up. It looked as though someone had been shot, with blood splatter all over the interior of the roof.

Hidden prices and rental company doesn’t honor the agreed rate, stupidly high insurance costs mentioned by the rental associate (100% car value?) etc.

Explaining that u can't take the car out of state it didn't say that anywhere until I showed up to the counter

I really liked the car. I would rent from here again. The staff were helpful too.

It was good

I never rented. They waited until u get there to tell me I have a mandatory US 300$ of local insurance to pay

Excellent value. Rental experience was smooth. All the agents were friendly, helpful, honest and precise. No hidden fees or pushy up charges. This is my second time renting from this office and will gladly do it again.

Didn't take us to the rental office because they were short staff but told us the day before we would get a shuttle. It says airport rental but you must go somewhere outside the airport to rent it. No insurance explanation on webist, the rental price for two days was 240 plus when we got there we paid $200 extra por insurance plus a deposite 220$. All for 2 days. Wrong directions was given to pick up.

There were extra fees and costs that are not clearly disclosed when I first booked the car. It was a long wait to get the car, and the guy who I gave the car back to was not very friendly. I wouldn’t recommend them

Filthy parking garage and dead birds/garbage in the stairwell. The elevator didn’t work so had to haul bags up 5 flights of stairs. The car was brand new and great and staff was friendly and excellent 😊

They were not at the central Houston (IAH) rental car area. They would not come pick us up at the airport before we sent them A LOT of information that is normally asked for when you check in to pick up a rental car. They said that we should call their driver to come pick us up. They made it very difficult to rent the car--so much so that we abandoned the rental and went over to another company on the spot. TOO MANY RED FLAGS. Will never, ever rent from them again. And you shouldn't either.