Ford car rentals in Surrey

The overall experience was very good

Ordered a Tesla model Y, but got a car that was smaller, no autopilot, half hp, no supercharging

Car had damage and maintenance issues

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

It was really frustrating that my 25 year old daughter, who lives in my home (easily verifiable, with a look at both of our drivers licenses), couldn't be added as a driver because she chooses not to have a credit card. She probably has a larger savings account than I do, and zero credit card debt, but somehow I was a safer risk than she is. Your staff was fine, the car was fine, picking up and dropping off was fine. What wasn't fine was driving tired because I couldn't add a second driver because she "only" has a debit card.

Car class reserved not available. Agent was incredibly rude.

Till now didn't get my invoice,

The pick up was fast, and the drop off was easy. The car was clean, and comfortable. The only little thing is that we didn’t have winter tires in end October and we had snow on our way. Otherwise, everything was perfect.

Helpful, efficient staff

Rental had a flight tire so was not able to pick it up

The staff was rude and everything was dirty.

Forkert placering

The price quoted on the website was way less than I paid, so that needs to be addressed. I was quoted roughly $300 and paid more than $500.

The car was filthy when we picked it up. It looked as though someone had been shot, with blood splatter all over the interior of the roof.

Hidden prices and rental company doesn’t honor the agreed rate, stupidly high insurance costs mentioned by the rental associate (100% car value?) etc.

I never rented. They waited until u get there to tell me I have a mandatory US 300$ of local insurance to pay

Excellent value. Rental experience was smooth. All the agents were friendly, helpful, honest and precise. No hidden fees or pushy up charges. This is my second time renting from this office and will gladly do it again.

Didn't take us to the rental office because they were short staff but told us the day before we would get a shuttle. It says airport rental but you must go somewhere outside the airport to rent it. No insurance explanation on webist, the rental price for two days was 240 plus when we got there we paid $200 extra por insurance plus a deposite 220$. All for 2 days. Wrong directions was given to pick up.