Toyota car rentals in New Westminster

The drop off was confusing in Helena if you never been there before.

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

Watch what you're getting charged for before you reserve your rental car! I thought i was paying $297 for a week plus $92 for prepaid gas upon return, which i thought at the time was an amazing deal. When I picked up the car, taxes and add on expenses jacked it up to $379 and I got charged $118 after for the gas. I ended up paying $500 which was not clearly disclosed to me beforehand. I had to go online to ask for a receipt, which took a few days to receive. The car itself suited our needs and didn't break down, so that was good. The staff at the location never answer their phones either, they seem understaffed which was annoying, My questions could have been answered over the phone.

Would have been nice if they had car quoted on lot. They did not and gave me an acceptable alternative.

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

The agent was so sweet an nice even when I called an came in to pick up car-

Good

Horrible. The car was old and dingy with 100k miles. It was a Toyota Yaris that could barely make it up the hilly island of St Kitts. I arrived on Thursday to pick up my car at the airport only to be told it was a holiday on the island and they were closed, so I had to take a taxi to my hotel. I reached out to the local Thrifty the next morning only to be told they never got my rental even though I provided them my rental agreement confirmation. Then it took forever to rent the crappy car which now impacted ny first 2 days on the island. The rental office staff was very unresponsive, lacking any caring to my situation. Overall horrible experience and will never rent from Thrifty anywhere in the world.

The price quoted on the website was way less than I paid, so that needs to be addressed. I was quoted roughly $300 and paid more than $500.

The car was filthy when we picked it up. It looked as though someone had been shot, with blood splatter all over the interior of the roof.

Hidden prices and rental company doesn’t honor the agreed rate, stupidly high insurance costs mentioned by the rental associate (100% car value?) etc.

No comments

Went to pick up the car once I arrived at the airport and they told be they ran out of cars. Due to the late notice I wasn’t able to find a rental that was affordable but rather the day of price which add $200 to the bill. Very unfortunate won’t be trusting this company again

Would have been nice to know they don’t accept my credit card for the security deposits

Great service, well presented car.

the car had some damages that I showed to them during the inspection. Keep your eyes open otherwise, you can get in trouble and they will want to charge you. The photos they send to my e-mail before the inspection was not taken on the same day.