Toyota car rentals in Airdrie

Watch what you're getting charged for before you reserve your rental car! I thought i was paying $297 for a week plus $92 for prepaid gas upon return, which i thought at the time was an amazing deal. When I picked up the car, taxes and add on expenses jacked it up to $379 and I got charged $118 after for the gas. I ended up paying $500 which was not clearly disclosed to me beforehand. I had to go online to ask for a receipt, which took a few days to receive. The car itself suited our needs and didn't break down, so that was good. The staff at the location never answer their phones either, they seem understaffed which was annoying, My questions could have been answered over the phone.

Would have been nice if they had car quoted on lot. They did not and gave me an acceptable alternative.

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

Office was closed when I arrived, was told to come back the next morning, when I did I was told they had cancelled my booking and told me just to hire from another company. Appalling.

Excellent. Was quick picking up the car and when I returned it was also quick. Car like in great condition. Was new, and running perfect. Very clean. This is my second time renting from them.

They should be clearer about the experience. The process is virtual and takes significantly more time than expected - time to the hut, time to wait for a virtual agent, and you have to take your own pictures of the whole car. Also, hidden fees once you rent.

My flight delayed and I contacted the zoom office to inform them but they told me I still have to pay late pick up fee 350 CAD. Then I asked them to adjust the drop off time equal to the extra time I pay for but they refused.

The booking was cancelled and I have no car when I arrived.

The original web site is VERY deceiving. The rental comes up with the price and shows 3000 kms included as opposed to other rentals that show 800 kms. I went through the site and no where did I see anything that states the 3000 kms is only available on a weekly rental! After all I had put in the dates for my rental and it shows 3000 kms, so this is what I expected. It even shows on my printout that 3000kms are included. But when I got to the rental company, I was informed that I was allowed only 200 kms/day for a total of 800 kms! If this had been made more clear on the original site, I obviously would have went with the cheaper booking! I went with this booking because it showed 3000 kms! This is very deceiving to the consumer and very unfair! As it turns out I didn't need the 3000kms - but imagine if I was and had to end up paying for the additional kms! In addition to this, the car had a terrible and very strong musty smell in it!