Resorts World Genting - First World Hotel
Okay
(6863)
3 stars
Updating price...
Resorts World Genting - First World Hotel
3 stars
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
Okay
6863 reviews
Updating price...
Overview
At First World Hotel Genting rooms, exceptional service and top-notch amenities create a memorable experience for guests. Desire to unwind? Make the most of your visit at First World Hotel Genting rooms with accessible amenities such as daily houseke…Agoda
At First World Hotel Genting rooms, exceptional service and top-notch amenities create a memorable experience for guests. Desire to unwind? Make the most of your visit at First World Hotel Genting rooms with accessible amenities such as daily housekeeping.Accommodations come equipped with all the conveniences required for a restful night's slumber. In certain chosen rooms, a refrigerator is conveniently available for your use.Agoda
Available rates
The neighbourhood
Genting Highlands, 69000 Genting Highlan, 69000, Genting Highlands 69000
What's nearby
- Genting Theme Park0.13 km
- Resorts World Genting0.24 km
- Genting Arena of Stars0.24 km
- First World Plaza0.31 km
Reviews
6.3
Okay
6863 verified ratings
Wonderful
1408
Very good
1070
Good
1163
Okay
1031
Fair
746
Mediocre
570
Poor
875
Guests say
Guests have mixed feelings about this hotel. Many appreciated the location and convenience of amenities, especially when it comes to indoor facilities and the casino. However, the check-in process was heavily criticized for being chaotic and taking an excessively long time. Cleanliness was also a concern, with several guests describing their rooms as dusty, dirty, or having an unpleasant odor. Rooms were noted to be cramped, and additional charges surprised some guests. Overall, while some found value in the price, many were disappointed by the service and room conditions.AI-generated from customer reviews
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Score by provider
7.2 out of 10
3436 reviews
5.8 out of 10
1544 reviews
7.4 out of 10
9 reviews
4 out of 10
1 review
Pros (+) Location
Cons (-) Check in problem
Pros (+) No moody
Cons (-) Room No Tv…bed No Done it for me to stay inside ….just prepared bed sheets and blanket sheets for me to do it myself….if this matter for yours or your family…then how you feeling…so yours understanding my moody
Pros (+) Slow for OTA check in, less staff.
Cons (-) Staff
Pros (+) Location
Cons (-) Heater spoiled hair dryer spoiled safe box spoiled. Staff ignored our request for a spare hair dryer on the 1st night of stay. Said they would fix the hairdryer but never did. I had to sleep with my wet hair, got sick and my holiday was ruined. The staff only sent a spare dryer after my third call on the last night.
Cons (-) Waiting for long time for check-in
Pros (+) Location was very good
Cons (-) Room was small, looks dirty, TV was too small and channels are blurry. Bed mattress are too soft, didn't have a good night sleep :(
Pros (+) Location
Cons (-) The long queue for check in The facilities Too expensive for the quality, it’s like an inn more than a hotel
Pros (+) Terrible check in experience where they required all the identification if one of them got chip issue you have to spend hours to check in at counter In addition I’ve requested for connecting room but it was not provides
Pros (+) Convenient. Self check in
Cons (-) Letting others to stall at the self check for more than an hour
Pros (+) Good location. Convenient.
Cons (-) Room very small. Toilet/bathe room cannot lock
Amenities
- Spa and wellness centre
- Fitness centre
- Restaurant
- Room service
- Coffee shop
- Business centre
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Things to keep in mind
Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.