Car rentals in Hickory, North Carolina

Camry. Amazing gas mileage

No car available despite reservation. And the place is an absolute dump, to boot.

A very smooth experience 👌

My original reservation had my pick up location in North Carolina with a drop off in Las Vegas. I picked up the vehicle for my original reservation in Hickory, North Carolina on Thursday, August 10th at 5:00pm. It was a Ford Expedition (Avis Car Number 97345824). As soon as I get home, I noticed that the license plate was expired so I called and was directed to roadside assistance. They scheduled a replacement vehicle and a Chrysler Voyager was delivered. Avis Car Number 52549291. That car was not delivered to me in hickory until 12:30am, Friday morning. Delaying the use of my rental car the until the following day. After being replaced with a minivan, as opposed to the vehicle I originally reserved, my family and I were forced to make do with the new accommodations. The rear cargo space is not near the same size as we had with the prior Ford Expedition. So we had to have luggage on some of our laps, for a cross country trip. In addition to the size, it is not nearly as luxurious as the car I reserved and paid for. Furthermore, upon driving the next day, the Low Engine Oil light came on. Which forced me to call roadside assistance again and schedule a second replacement vehicle near Kansas City, Missouri. So once again, we were not able to drive our vehicle for hours. A tow truck picked up the Chrysler Voyager and brought us the Jeep Grand Cherokee at 10:00pm that night. Which as you might know, is even smaller than the Chrysler. Before receiving delivery of the Jeep grand Cherokee, the tow truck came to pick up the Chrysler Voyager to return to Avis. Once he picked it up, and before I was delivered my new vehicle, I got an email saying my reservation has been complete. I was charged, in full, after only having the vehicle for less than 24 hours. Upon delivery of the Jeep Grand Cherokee, no new paperwork came along with the vehicle. But apparently a new reservation was opened for a one-way trip from Kansas City, Missouri to Las Vegas, Nevada. So when I delivered the Jeep at my destination in Las Vegas, there was an additional charge for a One Way trip. So after having to deal with all that I have stated above. Having to switch vehicles twice, load, unload and load once again all of our luggage. All of that in addition to not even being able to use the vehicle for hours, for multiple days. And the vehicle I reserved and was charged for I never even drove. I hope you understand my displeasure in the troubles, initially caused by your company and I was hoping to be reimbursed to make things right. I look forward to hearing back from you. Have a wonderful day! Thank you very much.

Hickory location doesn't value customers

I was not aware of the hours. My pickup time was 12 and they closed at 12

Enterprized was always my go to car rental, but after this trip to NC, and trying to get a rental... never again. Never got a car there, ended up having to go to Home Deport and renting a truck for the week.