Toyota car rentals in Phoenix

Got a rate of $35 for a week. Great, right? Until they demand a $2,000 hold on my credit card for insurance!

Terrible shuttle, pick up, drop off, costumer service, we got charged 60$ for car being “dirty”. We only left a little beach sand over floor mats..

It was ok.

Amazingly painless.

The staff was friendly and efficient.

The tagline of “pick Enterprise and we’ll pick you up” doesn’t apply outside of a 4 mile radius apparently. Bummer. Outside of that, staff at this location were friendly and laid back, super helpful in reviewing the contract before and after. Vehicle was clean. Would use Enterprise again, just need to find one closer to the house I guess.

The price is very good but it takes a long time to deliver the car

Stood in line for hours. Didn’t get the car I paid for. Extra hidden costs. Overpriced. Car had awful smell. Will never use this company again.

Waited in a line for over 5 hours to pick up the car. And, didn't receive the car we ordered. We were given a pickup truck for a group of 3 people, 1 who isn't even 5 feet tall and had difficulty getting in and out of the truck. We lost our entire 1st day of vacation because of Payless. Additionally the counsel in the truck was broken and there were broken pieces of wood in the back of the truck. It was an unfathomable experience.

Comfortable car with amazing gas mileage for a mon-hybrid. Rental process was easy at a good price. Our only frustration was with tire sensor going off often, even after filling air to specs.

The only good thing they had going was they provided water for people waiting. On the down side they did not have cars available, was over an hour wait and charged much more over and above the kayak price. In Australia if you book hire cars online you have insurance included and no more to pay at the outlet. My experience so far with USA car rental is they just charge what they want on top with various extra fees, insurance and taxes. Overall very disappointed.

Budget location at PHX Sky Harbor closed.

I reserved the reservation for pick up @ 10 am. We arrived @ the location for pick up prior to opening & had to wait until 10 am. There was only one employee working @ the counter & I thought we could have picked up the car sooner. It looks like you need more help @ this location. The other suggestion I would like to make is upon returning the vehicle to The Wynn hotel we did not receive instructions on where to go. We stopped in Valet & we're directed to the 2nd floor in the self parking garage. We did this & we're told it's on the 1st floor. A lot of running around to return the car especially when u are trying to get to the airport. I would suggest your team member give specific directions on where to return the vehicle @ the beginning especially when you're in a busy city like Las Vegas.

My first time using Hertz. I will never use them again! I reserved a mid size SUV for the time and location that best fit a number of important things an appointments I had scheduled for the day. At the scheduled time I traveled to the pickup location, and sat patiently for nearly 40 minutes, for my turn to be called up to the counter. Upon stating that I had a reservation, I was told "Oh, we don't have any vehicles available". Caught a little off guard, I again stated, there must be some mistake, I made a reservation. Again being told in a matter of fact way, we have no cars. The rental agent then turns around and picks up a set of keys and says< "well we do have a full size SUV, that will be an upgrade and it will be $60 more per day". So I said< " hang on a second, I made a reservation for a standard SUV for $60 per day. You don't have any standard SUV"s but u have a full size, you are going to upgrade me for free right? He said no, it will be $60 a day more. He then leaned over to the agent next to him and said, can we do a free upgrade? To which the rental agent said, " we don't have any cars, we need that one". And so I was told "sorry, we dont have any cars. I can put you on a waiting list if you want. This screwed up all the plans I had for the day, since I was renting a car for my necessity and not because I had some free time so, Oh, I know what, let me go rent a car. Hertz didnt care one bit that I had a bunch of things scheduled for that day. Not one care what so ever. I will never use Hertz again.

Price was very good car very good but when I got to pickup location they were out of cars . But one came in just before my pickup time .

This service is not at the airport, but is 12 minutes away.. The lines were long at the rental desk. Took almost an hour to get car. Then there were multiple hidden fees they increased the cost of the car, finally- we had to extend 4 hours bc of a change in flight. They charged us $153 for that change, don’t be taken in by low prices in beginning- this place is a ripoff

Great experience no hassles. Shuttle was easy to find and didnt wait long.

Unexpected rental insurance fee of $175.00

Terrible experience! This agency is running a scam. The address listed on Kayak was wrong, and they blamed Kayak for not updating it. They sent me to another location, where they claimed they had no cars available, even though they were still advertising them online. They refused to offer a free upgrade, which they should have provided. I wasted 3 hours, and my daughter missed an important event. To make matters worse, they're listed under three different company names with fake addresses. Avoid this agency at all costs!

I never received a car or got my money back yet I need to speak with a manager please.

Was charged a cleaning fee of 150$usd, for some sand in the car, I mean it’s Turks and Caicos … some sand is expected!

I do not have anything negative for the experience.

Nikki at Alamo customer service in the airport provided exceptionally good service related to our damaged tire/tire replacement!! Otherwise the entire experience was exactly what I expect from car rental - easy to pickup and dropoff, no concerns, top quality vehicle at affordable price. Thank you Alamo!

More payment modes. Bigger signage at the parking area.